FAQs

1. How do I open an account at Amica?

Visit any branch with your original ID and photocopy and a copy of your KRA pin.

2. How much is the minimum amount I can invest?

There is no minimum amount you can invest.

3. How can I access my account balance?

Dial *298# input your pin and select from menu option 1 my account then select check account balance.

4. How can I get my statement online?

Statements can be acquired by visiting the nearest branch or by mobile banking through *298# select option 1 my account then account statement.

5. What are your Investment products?

1. Investa deposit account
2. Fixed Deposit account
3. Treasure account
4. Amica Ventures

6. I have blocked my pin, can I reset it and how?

Yes. You’ll visit the nearest branch for pin reset.

7. How do I get my Mobile pin?

Visit the nearest branch and register for mobile banking and get your Amicash mobile pin instantly.

8. What is the maximum I can withdrawal?

Withdrawal limit depends on balance in account.

9. How do I transfer money from my Amica account to Mpesa?

• Be registered on Mobile Banking.
• Dial *298# input pin, select option 3 Mpesa transfer to own mobile number input amount then okay.

10. What is the minimum account balance required to open an account?

No registration fee

11. How do I locate a branch?

Branches

12. What do I need to get a loan?

• To be a full member
• Active account minimum period for 3 months
• Open an investment deposit account

13. How does one deposit money to Amican account.

1. Visit the nearest branch
2. Paybill
   • Go to your M-PESA menu
   • Select Lipa na M-PESA
   • Enter PayBill number 162180
   • Enter Amican account number, enter the amount, and your M-PESA PIN and confirm to send money. 
3. Amicash mobile

• Dial *298#
• Enter your PIN
• On the menu select option 3 Mpesa Transfer
• Select option 2 Mpesa Deposit
• Enter amount you wish to deposit

4. Amicash agent

5. Merchant settlement (Till)

14. Which are our contact platforms?

P.O Box:	816-10200, Murang’a
Phone:	0729333444 for member support 0701333222 for Amicash agents support
Email:Â	hello@amicacs.co.ke customercare@amicacs.co.ke
Website:	www.amicacs.co.ke
SMS Chat:Â	20298
Facebook:	Amica Savings & Credit
Twitter:Â	@amicacs
Instagram:Â	amica_savings_credit
Youtube:	Amica Savings & Credit
LinkedIn:	Amica Savings ~ Credit